Retention that runs itself
Bring clients back without chasing them.
Appointment reminders, post-visit follow-ups and win-back messages go out on WhatsApp automatically, only to clients who have agreed to hear from you.
Welcome, post-visit, review request, win-back, rebook nudge, birthday and no-show messages run on their own from client behaviour.
Target lapsed clients, high spenders or birthdays this fortnight, then send a campaign with an offer code and see which bookings it brought.
Loyalty points, memberships, service packages, gift cards and wallet credit are all attached to the client profile and redeemable at checkout.
How a win-back works
- 1
Define the segment
For example, clients who have not visited in 90 days. The segment updates as client data changes.
- 2
Send on WhatsApp
Use an approved template, add an offer code and schedule it. Clients without marketing consent are filtered out before sending.
- 3
Track the result
Redemptions are tied back to the campaign so you can see what it brought in.
What is included
- WhatsApp confirmations, reminders and invoice receipts
- Consent gate on every campaign
- Discount codes with expiry and redemption tracking
- Loyalty tiers, memberships and packages
- Review requests after a visit
- Campaign attribution to bookings
Questions owners ask
Do messages go to clients who opted out?
No. The audience is filtered to clients who have granted marketing consent for the chosen channel before anything is sent.
Which WhatsApp does it use?
The official Meta WhatsApp Cloud API. Marketing messages use templates that are submitted for approval.
Is WhatsApp included in every plan?
WhatsApp reminders and automations are listed on the Growth plan and above. Check the pricing page for the current plan details.