Salon text message marketing
Fill quiet days with messages clients asked for.
Reminders, post-visit follow-ups and win-back offers go out automatically, only to clients who have agreed to marketing messages.
Confirmations, reminders and post-visit messages run from client behaviour, so your team is not typing them out.
Pick lapsed clients, big spenders or this fortnight's birthdays, attach an offer code and see which bookings it brought back.
Loyalty points, memberships, packages and gift cards are attached to the client profile and redeemed at checkout.
How a win-back campaign works
- 1
Choose who
For example, clients who have not visited in 90 days. The segment updates as client data changes.
- 2
Send the offer
Write the message, add an offer code and schedule it. Clients without marketing consent are filtered out before sending.
- 3
See what came back
Redemptions are tied to the campaign so you can see the bookings it produced.
What is included
- Automated confirmations, reminders and follow-ups
- Consent check on every campaign
- Offer codes with expiry and redemption tracking
- Loyalty, memberships, packages and gift cards
- Review requests after a visit
- Campaign results tied to bookings
Questions owners ask
Do campaigns go to clients who opted out?
No. The audience is filtered to clients who have granted marketing consent for the chosen channel before anything is sent.
Which channels can messages use?
WhatsApp, SMS and email are supported channels. Which ones you use depends on how you set up messaging for your salon.
Does it handle the legal rules for marketing texts?
SalonOS checks consent before sending, but the rules differ by country. Check the requirements that apply to your business, such as consent wording and opt-out handling.